SHIPPING AND RETURNS POLICY
We ship all orders within 72 hours and most of our orders within 24 hours. You can expect your delivery to reach you within 1 to 7 working days in most cases, depending on your location.
In the event you have placed your order availing our easy Cash on Delivery (COD) option, kindly expect a call from IVR as well as our representative (if required) to validate your order. The price displayed on our website is the final and is inclusive. We do not charge anything for shipments unless otherwise indicated.
We keep you updated about your shipment till it gets delivered to you. Once the package is handed over to our shipping partner, we will update the details. You can check your shipment on the website of our logistics partners who communicate the Air Way Bill number directly to you.
For Prexo mobiles Products Only:
We offer a 3-day window (from delivery date) to our valued customers to return a product in case of one of the following three events and receive a replacement.
If We Deliver:
1.Wrong Product (Colour, Model, and Incorrect Specification as per brand)
2.Defective/Dead Product (Software Issue)
3.Damaged Product (Physically Damaged/ Broken)
Wrong/ Damaged product must be reported within 48 hours (Through email on the contact us page) from the delivery date accompanied with images of the product & product box.
We process a refund for your order only if we are not able to arrange a replacement. We process refunds and replacements when we receive your goods completely unused and accompanied with all the accessories.
If you have purchased seller warranty product, then above 3 days return policy will not be applicable for replacement or refund if delivered product is Defective or Dead Product (Software related Issues).
All return requests are either handled by our customer service through Call, email or web form (https://www.ebazaar.shop/contactus) available on our site. Once we have received your confirmed request, we will arrange reverse pick up of your product and will inform you of the pickup date and time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charges would be reimbursed or discount coupon of equivalent amount would be given by us to you. The courier charges eligible for reimbursement are up to Rs.250 only.
The maximum time we take for replacements or refunds is 15 to 20 working days.There is no return policy on New Mobiles and Accessories and spares.
Connecting with ebazaar.shop
You can contact us:
by telephone on 9176660115 between 10:00a.m. and 07:30p.m. (Monday - Saturday) or by email at firstname.lastname@example.org
Note: When contacting us, you must quote your Order Number that you received when placing the original order.